The customer is responsible for all shipping costs. We primarily ship packages via USPS and UPS methods.
Complete orders will typically ship the within 1-2 business days after the order is placed. While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where UPS or USPS will delay the shipment of a package due to unforeseen events.
If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that UPS and USPS do not have any guarantees as to the delivery time of a ground package.
Free shipping is offered on some of our products, as noted in the various brand sections.
Qualifying orders shipping within the continental U.S. can use Economy Shipping. Orders to Hawaii, Alaska, or APO/FPO addresses do not qualify for free shipping.
Please note that if you attempt to obtain free shipping on an order that does not qualify, your order will be cancelled until we notify you and receive authorization for the additional shipping charges.
Free shipping promotions do not apply to international orders.
If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of our distributors shipped directly to the customer), it is the customer’s responsibility to contact us, regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, We will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, we reserve the right to end all further assistance and proceedings regarding the customer’s order. All drop shipped merchandise must be returned to us, not to the manufacturer.
Should a package be lost or damaged, it is the customer’s responsibility to report the loss to us so that the problem may be addressed in a timely manner.
Lost UPS packages must be reported within 30 days of the original ship date of the package.
Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and we assume no responsibility for claims made after these time periods.
